GlobalAxis Logistics
1. Introduction
GlobalAxis Logistics is committed to helping individuals and businesses coordinate domestic and international shipping solutions.
This Shipping Policy explains our shipping procedures, including quotation requests, booking confirmation, cargo collection, documentation, transportation, customs procedures, tracking, delivery, and additional shipping charges.
By requesting or confirming a shipment through GlobalAxis Logistics, you acknowledge and agree to this policy and our Terms and Conditions.
2. Shipping Services
Depending on the origin, destination, cargo type, and service-provider availability, GlobalAxis Logistics may arrange or coordinate the following services:
Ocean Freight: Full Container Load (FCL) and Less than Container Load (LCL).
Air Freight: International air cargo transportation.
Express Delivery: Priority shipping arrangements for time-sensitive shipments.
Container Shipping: 20ft, 40ft, and other available container solutions.
Door-to-Door Shipping: Collection and delivery arrangements where available.
Port-to-Port Shipping: Transportation between designated seaports.
Airport-to-Airport Shipping: Air cargo transportation between designated airports.
Project Cargo: Coordination of oversized, heavy, or specialized shipments.
Customs Documentation Support: Assistance coordinating required shipping and customs documentation.
All services are subject to route availability, carrier capacity, cargo acceptance, and applicable laws and regulations.
3. Complete Shipping Procedure
GlobalAxis Logistics follows the general procedures below when coordinating a shipment.
Step 1: Submit a Shipping Request
Customers must submit a shipping inquiry through our website, email, WhatsApp, or other official communication channels.
The inquiry should include:
Full name or company name.
Email address and telephone number.
Cargo collection address.
Destination address or port.
Type of cargo or goods.
Cargo weight and dimensions.
Number of packages or containers.
Preferred shipping method.
Expected shipping or delivery date.
Any special handling requirements.
Providing complete and accurate information helps us prepare an appropriate shipping quotation.
Step 2: Shipment Assessment and Quotation
After receiving the inquiry, GlobalAxis Logistics will review the shipment details and assess available transportation options.
A quotation may include:
Freight transportation charges.
Pickup or collection charges.
Origin handling fees.
Destination handling fees.
Port or terminal charges.
Documentation fees.
Customs-related services, where requested and available.
Delivery or trucking charges.
Insurance costs, if requested.
Other applicable service-provider charges.
The quotation will specify the services included, applicable exclusions, payment requirements, and validity period where available.
A quotation is not a confirmed booking until accepted and confirmed in writing.
Step 3: Customer Acceptance and Booking Confirmation
Customers who wish to proceed must confirm acceptance of the quotation in writing.
Depending on the shipment, GlobalAxis Logistics may require:
Acceptance of the quotation.
Completed shipping instructions.
Shipper and consignee information.
Commercial invoice.
Packing list.
Cargo photographs, where required.
Applicable permits or certificates.
Deposit or full payment, according to the agreed payment terms.
Once the required information and payment arrangements are accepted, we will coordinate the booking with the relevant transportation provider.
Customers will receive booking confirmation when the arrangement has been confirmed.
Step 4: Cargo Preparation and Packaging
Customers are responsible for preparing cargo for transportation unless packing services have been specifically agreed upon.
All cargo should be:
Properly packed and secured.
Clearly labelled.
Protected against normal transportation and handling conditions.
Accompanied by accurate cargo descriptions.
Prepared according to applicable carrier requirements.
For fragile, valuable, hazardous, refrigerated, or oversized cargo, special packaging and handling arrangements may be required.
Customers must disclose any special cargo requirements before booking.
Step 5: Cargo Collection or Delivery to the Loading Facility
Depending on the agreed service, cargo may be:
Collected from the customer’s premises.
Delivered by the customer to a designated warehouse.
Delivered to a port or container terminal.
Delivered to an airport cargo facility.
Collected from a supplier or another agreed location.
Pickup dates and times are subject to confirmation by the relevant transportation provider.
Customers must ensure that cargo is ready, accessible, properly packed, and accompanied by the required documentation.
Additional charges may apply if collection is unsuccessful due to incorrect addresses, unavailable cargo, restricted access, or other customer-related circumstances.
Step 6: Cargo Inspection and Documentation
Cargo may be subject to inspection, weighing, measurement, security screening, or customs examination.
Depending on the shipment, the following documents may be required:
Commercial invoice.
Packing list.
Bill of Lading (ocean freight).
Air Waybill (air freight).
Certificate of Origin.
Export declaration.
Import declaration.
Customs permits or licenses.
Dangerous Goods Declaration, where applicable.
Other documents required by the origin or destination authorities.
Customers are responsible for supplying accurate documents and ensuring that the shipment complies with applicable regulations.
GlobalAxis Logistics may coordinate documentation assistance where agreed, but customs authorities retain control over inspection, assessment, and clearance decisions.
Step 7: Shipment Dispatch and Transportation
Once cargo has been accepted and the transportation booking is confirmed, the shipment will be arranged for dispatch.
Depending on the selected service, transportation may involve:
Road transportation.
Ocean vessel transportation.
Air transportation.
Warehouse transfers.
Transshipment through connecting ports or airports.
Final-mile delivery arrangements.
The shipment schedule and estimated transit time will depend on the carrier, route, cargo type, and operational conditions.
Customers will be advised of relevant dispatch or shipment information when available.
Step 8: Shipment Tracking and Updates
Where tracking information is provided by the transportation provider, GlobalAxis Logistics will share the available tracking reference or shipment status with the customer.
Tracking information may include:
Cargo collection confirmation.
Warehouse or terminal receipt.
Departure confirmation.
Vessel or flight information.
Transshipment updates.
Arrival notification.
Customs clearance status, where available.
Final delivery status.
Tracking updates depend on the information supplied by the carrier or logistics provider. Some shipments may have limited tracking visibility.
Step 9: Arrival and Customs Clearance
When cargo arrives at the destination port, airport, or other receiving facility, it may be subject to customs inspection and clearance procedures.
Customers or their appointed customs representatives must provide any additional documents requested by the relevant authorities.
Unless expressly included in the written quotation, the customer is responsible for applicable:
Import duties.
Taxes, VAT, or GST.
Customs examination charges.
Clearance fees.
Port or terminal charges.
Storage charges.
Other government-imposed fees.
GlobalAxis Logistics cannot guarantee customs clearance, prevent inspections, or determine the amount of duties assessed by customs authorities.
Step 10: Final Delivery or Cargo Collection
After the shipment has arrived and all required clearance and payment conditions have been satisfied, the cargo may be:
Delivered to the customer’s designated address.
Delivered to an agreed warehouse.
Made available for collection at the destination port or airport.
Transferred to a local delivery or trucking provider.
Final delivery is subject to destination access, local transportation availability, cargo release authorization, and any outstanding charges.
Customers should ensure that an authorized recipient is available to receive the shipment.
Step 11: Proof of Delivery and Shipment Completion
Where provided by the delivery provider, proof of delivery may include:
Signed delivery receipt.
Delivery confirmation.
Cargo collection receipt.
Photographic delivery evidence.
Other available shipment completion records.
Customers should inspect the cargo immediately upon receipt and report visible damage, shortages, or discrepancies as soon as possible.
4. Shipping Destinations
GlobalAxis Logistics can assess shipping requests for international destinations, subject to route availability, carrier acceptance, local regulations, and service-provider coverage.
Shipping availability may vary depending on:
Country of origin.
Destination country.
Port or airport availability.
Cargo type.
Import and export restrictions.
Transportation provider requirements.
Please contact us to confirm availability for your intended route.
5. Estimated Shipping and Delivery Times
Transit times provided in quotations are estimates unless expressly guaranteed in a written agreement.
Actual transportation times may be affected by:
Vessel or flight schedules.
Weather conditions.
Port congestion.
Customs inspections.
Security screening.
Transshipment delays.
Public holidays.
Strikes or labour disruptions.
Government restrictions.
Other circumstances beyond our reasonable control.
Customers will be advised of significant changes when relevant information becomes available.
6. Shipping Charges and Additional Fees
The final shipping cost depends on the cargo, route, transportation method, and services requested.
Additional charges may arise from:
Incorrect cargo weight or dimensions.
Additional handling requirements.
Storage.
Demurrage and detention.
Port congestion.
Customs inspections.
Failed collection or delivery.
Address changes.
Redelivery.
Documentation amendments.
Special equipment or temperature-controlled handling.
Where possible, additional charges will be communicated to the customer for approval before the relevant additional service is arranged.
Government-imposed charges and unavoidable third-party fees may remain payable even when they were not included in the original quotation.
7. Packaging and Cargo Protection
Customers must ensure that cargo is appropriately packaged for its transportation method and journey.
GlobalAxis Logistics is not responsible for damage resulting from inadequate packaging supplied or arranged by the customer, subject to applicable law and the relevant transportation contract.
Special handling must be requested before booking.
8. Prohibited and Restricted Items
Customers must not submit goods that are prohibited by applicable laws, customs regulations, sanctions, or carrier policies.
Restricted or prohibited items may include:
Illegal drugs and controlled substances.
Explosives and prohibited weapons.
Certain chemicals and hazardous materials.
Counterfeit or stolen products.
Undeclared dangerous goods.
Certain batteries and flammable products.
Other restricted or prohibited goods.
Customers must disclose any potentially restricted or dangerous cargo before requesting a shipment.
GlobalAxis Logistics reserves the right to decline cargo that cannot legally or safely be transported.
9. Customs Duties and Taxes
Import duties, taxes, VAT, GST, and other government charges are generally the customer’s responsibility unless the quotation expressly states otherwise.
Customers are responsible for complying with import regulations in the destination country.
Customs authorities may delay, inspect, assess, reject, or seize shipments in accordance with applicable laws.
10. Cargo Insurance
Cargo insurance is not automatically included in shipping quotations unless expressly stated.
Customers are encouraged to obtain appropriate insurance coverage, particularly for high-value, fragile, refrigerated, or specialized cargo.
Any insurance arrangement will be subject to the insurer’s terms, conditions, exclusions, and approval.
11. Delayed, Lost, or Damaged Shipments
Although reasonable efforts are made to coordinate shipments, delays, loss, and damage may occur during transportation or handling.
Customers should:
Inspect the shipment immediately upon arrival.
Record any visible damage or missing items.
Take photographs of damaged packaging and cargo.
Obtain a written notation from the delivery provider where possible.
Notify GlobalAxis Logistics promptly.
Submit supporting documents for assessment.
Claims must be submitted within the applicable time limits under the relevant transportation contract, insurance policy, and law.
Any liability will be assessed under the applicable service agreement, carrier conditions, mandatory transportation conventions, and applicable law.
12. Failed Delivery and Uncollected Cargo
Customers are responsible for ensuring that the receiving location is accessible and that an authorized recipient is available.
Additional charges may apply where:
The recipient is unavailable.
The delivery address is incorrect.
Delivery access is restricted.
Customs clearance remains incomplete.
Required payments remain outstanding.
Cargo is not collected within the permitted period.
Uncollected cargo may be subject to storage, return, disposal, or other procedures permitted by the relevant provider and applicable law.
13. Cancellations and Shipment Amendments
Customers must submit cancellation or amendment requests in writing.
Changes to the shipment may result in additional charges, including carrier amendment fees, cancellation penalties, storage, documentation, or transportation costs already incurred.
Refund eligibility will depend on the agreed quotation, services already performed, third-party charges, and applicable law.
14. Force Majeure and Unforeseen Circumstances
GlobalAxis Logistics will not be responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including:
Natural disasters.
Severe weather.
War or civil unrest.
Government restrictions.
Port or airport closures.
Strikes and labour disputes.
Epidemics or public emergencies.
Major transportation disruptions.
We will make reasonable efforts to communicate significant disruptions and coordinate alternative arrangements where available.
15. Third-Party Transportation Providers
GlobalAxis Logistics may arrange transportation through independent shipping lines, airlines, trucking companies, warehouses, customs agents, and other logistics providers.
Such providers may have separate service conditions, tariffs, liability limitations, and claims procedures.
Customers may be required to comply with those conditions in addition to this Shipping Policy.
16. Customer Support and Shipment Inquiries
For shipping quotations, booking assistance, tracking inquiries, or delivery concerns, customers may contact GlobalAxis Logistics through the official communication channels listed on our website.
When contacting us about an existing shipment, please provide:
Customer or company name.
Booking reference or shipment number.
Origin and destination.
Cargo description.
Date of booking.
This information will help us identify and review the shipment.
17. Related Policies
This Shipping Policy should be read together with:
Terms and Conditions.
Privacy Policy.
Returns, Refunds and Cancellations Policy, where applicable.
Any written quotation or shipment-specific service agreement.
If a shipment-specific written agreement contains different terms, the applicable agreement will govern to the extent permitted by law.
18. Changes to This Shipping Policy
GlobalAxis Logistics may update this Shipping Policy from time to time to reflect changes in services, operational procedures, or legal requirements.
Revisions will be published on this page with an updated revision date.
19. Contact Information
For shipping inquiries and assistance, please contact:
GlobalAxis Logistics