Privacy Policy

 

1. Introduction

Welcome to GlobalAxis Logistics.

At GlobalAxis Logistics (“we,” “our,” “us,” or “the Company”), we respect your privacy and are committed to protecting the personal information you share with us through our website, email communications, telephone calls, WhatsApp, and other business communication channels.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, request a freight quotation, arrange shipping services, or communicate with our team.

By accessing our website or submitting your information through our services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect different categories of information depending on how you interact with GlobalAxis Logistics.

A. Personal Information

When you contact us or request a quotation, we may collect:

• Full name.

• Company or business name.

• Email address.

• Telephone and WhatsApp number.

• Billing and business addresses.

• Country of residence or business location.

• Other contact information you voluntarily provide.

B. Shipping and Freight Information

To assess and coordinate shipping requests, we may collect:

• Cargo description and classification.

• Shipment origin and destination.

• Cargo weight, dimensions, and volume.

• Container type and quantity.

• Pickup and delivery addresses.

• Cargo-ready dates and preferred delivery schedules.

• Shipping instructions and special handling requirements.

• Relevant commercial invoices, packing lists, and shipping documents.

• Customs-related information where required for the requested service.

C. Technical and Website Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device and operating system information.

• Website pages visited.

• Date and time of website access.

• Referral sources and website interaction information.

• Cookies and similar tracking technologies.

3. How We Use Your Information

GlobalAxis Logistics may use collected information for the following legitimate business purposes:

1. To respond to customer inquiries and requests.

2. To prepare and provide freight quotations.

3. To assess shipping routes, cargo requirements, and transportation options.

4. To coordinate shipping bookings and transportation arrangements.

5. To communicate shipment updates and service information.

6. To coordinate with shipping carriers, freight partners, customs representatives, and other relevant service providers.

7. To process invoices, payments, and applicable business transactions.

8. To provide customer support and resolve complaints.

9. To maintain business, financial, and shipping records.

10. To prevent fraud, misuse, unauthorized transactions, and security incidents.

11. To improve our website, services, and customer experience.

12. To comply with applicable legal, regulatory, and contractual obligations.

We will not intentionally use your personal information for purposes unrelated to the services requested without an appropriate legal basis.

4. Freight Quotations and Shipping Inquiries

When you submit a freight quotation request through our website, we may use the information provided to:

• Evaluate your shipping requirements.

• Request freight rates from relevant transport providers.

• Determine available shipping methods.

• Coordinate pickup, transportation, and delivery options.

• Prepare and send quotations.

• Contact you regarding your inquiry.

Submitting a quotation request does not automatically constitute a confirmed booking or shipping agreement.

We may retain quotation records and related correspondence for legitimate business, administrative, and legal purposes.

5. Sharing of Personal Information

GlobalAxis Logistics does not sell customers’ personal information to third parties.

However, we may share relevant information with trusted third parties when reasonably necessary to provide requested services or meet our legal obligations.

These parties may include:

Shipping and Logistics Providers

Ocean carriers, airlines, freight forwarders, trucking companies, courier services, warehouses, and other logistics partners involved in coordinating your shipment.

Customs and Government Authorities

Customs brokers, customs authorities, port authorities, regulatory agencies, and other government institutions when required for shipment processing or legal compliance.

Payment and Financial Service Providers

Banks, payment processors, financial institutions, and other authorized payment service providers involved in processing business transactions.

Technology and Website Providers

Website hosting companies, email service providers, cloud storage providers, website analytics providers, and customer relationship management platforms.

Professional and Legal Advisors

Accountants, auditors, lawyers, insurance providers, and other professional advisors where reasonably necessary.

We expect relevant service providers to handle personal information appropriately and in accordance with applicable privacy and security requirements.

6. International Data Transfers

Because GlobalAxis Logistics coordinates international freight activities, your personal information may be transferred to or accessed by service providers and business partners located in countries outside your country of residence.

For example, shipment information may need to be shared with a shipping carrier, customs representative, warehouse, or delivery partner in the country where your cargo originates or is destined.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information receive the required level of protection.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website.

Cookies may be used for:

• Website functionality and navigation.

• Remembering user preferences.

• Website performance and analytics.

• Security and fraud prevention.

• Understanding website traffic and visitor activity.

• Marketing measurement, where applicable and permitted.

You may manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website features or functionality.

Where required by law, we will request appropriate consent before placing non-essential cookies or using similar tracking technologies.

8. Data Security

We take reasonable technical, organizational, and administrative measures to protect personal information against:

• Unauthorized access.

• Accidental loss.

• Unauthorized disclosure.

• Alteration or misuse.

• Destruction or damage.

Security measures may include restricted access, secure website hosting, password-protected systems, and appropriate data-handling procedures.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

Customers should avoid sending passwords, full payment card details, or other highly sensitive financial information through ordinary email or messaging services.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to customer inquiries.

• Preparing freight quotations.

• Coordinating shipping services.

• Maintaining business and transaction records.

• Resolving disputes and customer complaints.

• Meeting applicable legal, accounting, and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal retention requirements.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights concerning your personal information.

These rights may include:

• Requesting access to personal information we hold about you.

• Requesting correction of inaccurate or incomplete information.

• Requesting deletion of personal information where legally permitted.

• Objecting to certain processing activities.

• Requesting restrictions on certain uses of your information.

• Withdrawing consent where processing is based on consent.

• Requesting a copy of certain personal information in a portable format.

• Filing a complaint with an appropriate data protection authority.

To exercise an applicable privacy right, contact us using the details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

GlobalAxis Logistics may occasionally send business-related communications, service announcements, or promotional information where permitted by applicable law.

You may opt out of marketing communications by following the unsubscribe instructions in the message or contacting us directly.

Please note that even if you opt out of promotional communications, we may still send essential service-related messages concerning quotations, bookings, invoices, and existing shipments.

12. Third-Party Websites and Services

Our website may contain links to external websites, applications, and services operated by third parties.

These may include:

• WhatsApp.

• Payment providers.

• Shipping and tracking platforms.

• Carrier websites.

• Social media platforms.

• Other logistics-related websites.

GlobalAxis Logistics does not control the privacy practices or content of independent third-party websites.

We encourage visitors to review the privacy policies and terms of any third-party services they access.

13. Children’s Privacy

Our website and freight services are intended for businesses, adults, and individuals capable of entering into applicable business or service arrangements.

We do not knowingly collect personal information directly from children where prohibited by applicable law.

If we become aware that personal information has been collected from a child in circumstances where such collection is unlawful, we will take appropriate steps to address the matter.

14. Privacy Rights Under Applicable Laws

GlobalAxis Logistics aims to handle personal information in accordance with applicable privacy and data protection requirements.

Depending on the nature of our business operations and the locations of our customers, relevant laws may include:

• The Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

• The European Union General Data Protection Regulation (GDPR), where applicable.

• The United Kingdom GDPR and Data Protection Act 2018, where applicable.

• Applicable United States federal and state privacy laws.

• Applicable Canadian, Australian, and New Zealand privacy legislation.

The specific rights and obligations applicable to an individual depend on the relevant jurisdiction and circumstances.

15. Changes to This Privacy Policy

GlobalAxis Logistics reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors and customers to review this page periodically.

16. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

GlobalAxis Logistics

 

Privacy Commitment

At GlobalAxis Logistics, we recognize that trust is essential to every business relationship. We are committed to handling customer information responsibly while supporting the international shipping and logistics services our customers require.

GlobalAxis Logistics — Connecting Businesses. Moving the World.